Sales Training
Sales Training: Your Ticket To Phone Rockstars Rockstars, Rising Stars, or Garage Band – how would you rate your team’s phone skills? Are they headlining the main stage, about to break into the spotlight, or still jamming in the garage? How your team handles phone calls is critical to your business. Listening, problem solving, […]
FREE CALL AUDIT
Expert Call Audit Review Maybe you know it as Secret Shopper or Mystery Shopper — in any case, a Call Audit gives you insight into how your team performs on the phone. Let Convirza scorecards give the feedback – removing you and emotion from the process. Don’t let a bad call lead to a bad […]
Phone Call Recording & Accountability
Companies use phone call recording to efficiently gather and analyze customer feedback for service improvement.
The Convirza Free Call Audit: How It Works
Convirza offers a free service to help businesses improve customer service through mystery shopping phone calls.
Calling Best Practices: 10 Best Tips
Ensure your calling practices are respectful and effective with these 10 best practices for positive engagement.
What is Conversation Intelligence?
Conversation Intelligence refers to the technology that analyzes spoken conversations to gather insights and improve outcomes.
Conversation Analytics
Conversation Analytics uses AI and NLP to analyze business-customer interactions, extracting actionable insights from conversations.
Making AI Work for You: The Prompt Secrets to Better Results
AI prompts secrets for better results, including detailed context, free examples, and structured steps for better outcomes.
Call Tracking Definition and Benefits
Call tracking reveals which ads drive customer calls, offering valuable insights to refine marketing strategies and improve ROI.
Equipment Rental – Phone Skills And AI
Convirza’s AI-driven call monitoring ensures every interaction is scrutinized for opportunities and brand protection.
