Conversation Analytics® Services are AI-powered call analytics that help you know exactly what is happening on your phone calls and what to do next. Call Tracking isn’t enough. Automation and powerful speech pattern recognition improve business performance.
Call analytics take keywords and phrases from a phone conversation and then try to figure out what happened during the call.
More advanced call analytics produce valuable call metrics and indicators. Some call analytics software intelligently deciphers consumer sentiment and behavior. Reports consolidate call data that smart marketers and businesses use to optimize call conversions and save missed opportunities.
Convirza Conversation Analytics® services are much different. Convirza uses the industry’s largest set of indicators and
extendable indicators to provide dependable, accurate call analytics.
Call tracking is not call analytics. Call tracking only tells you what happens BEFORE the call. 420 Billion words are spoken each day on phone calls between businesses and customers. These words have tremendous value and Conversation Analytics® services unlocks phone conversations and tells you what happens DURING the call. And even gives you action items AFTER the call.
BEFORE the call
DURING the call
AFTER the call
Other call tracking companies require users to set up their own keywords and do not offer indicators, let alone 45 proven indicators.
Improve Marketing Perception and Value
Enrich your marketing campaign
insights with the most valuable
data, your call data.
Accurately identify conversions,
lead quality, and sales skills.
Automate routine call listening
that you do or wish you did and
reduce costs and time listening to calls.
AMPLIFY. JUSTIFY. SIMPLIFY.
Your Sales and Campaign Performance
