AI CUSTOMER ENGAGEMENT PLATFORM
Ask anything, get actionable insights, and let our AI handle the rest. Convirza AI (with Conversation Analytics) is an advanced tool that transforms customer engagement and maximizes business opportunities.
Whether analyzing data, responding to customer interactions, or streamlining tasks, Convirza AI automates operations and boosts productivity with cutting-edge insights and execution.
Data is consolidated into useful reports to trigger automation based on what happened–or didn’t happen–during calls. Easily combine powerful call analytics to automate steps for follow-up. Taking immediate action enables your teams to reconnect with leads faster, increasing the chances of saving the sale.
Discover what your callers want and how you can serve them better. Convirza’s proprietary, AI-powered Conversation Analytics software tells you exactly what’s happening during phone and SMS conversations and automates your next steps.
Conversation Analytics uses AI and 300,000+ proprietary algorithms to analyze phone calls, video meetings and SMS. We show you key insights and automating follow-ups — so you drive more revenue from every conversation.
Carefully calibrated, AI-powered technology helps you listen beyond what callers say to uncover how they respond to your messaging–and how likely they are to convert.
Convirza’s powerful speech recognition technology reveals caller trends regarding buying intention, service satisfaction, and more. Built-in and customized call indicators help you zero in on your unique business objectives.
Score leads based on caller language, tone, and likelihood to purchase. This depth of insight has been shown to increase conversion rates by up to 28%.
Reduce the time drain, cost, and complexity of manual call listening. Harness the power of artificial intelligence to surface trends and insights faster.
Automated call actions increase the efficiency of sales teams by triggering follow-up activities. Next steps are tailored to meet customers during every stage of their buying journey.
Measure your sales and customer service agents’ phone skills to recognize stand-out service and provide performance improvement recommendations.
Start gathering crucial call intelligence from your next phone call or SMS. Convirza’s Conversation Analytics services are usable immediately and require no complicated setup to be accurate.
Conversation Analytics records, transcribes and analyzes your calls in real-time to give you rapid insight into what’s happening during your calls. We measure conversions, lead quality and your team’s phone skills using sophisticated speech recognition technology and call indicator analysis.
Evaluate the effectiveness and quality of your calls with automated Call Scoring. We leverage out-of-the-box and custom call indicators to make quantifiable measurements for monitoring and analyzing calls.
Bring your data to life. Instantly reveal crucial information to optimize your marketing channels and business strategy. With a suite of built-in reports and customized capabilities, tracking your KPIs is easier than ever.
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