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Conversation Analytics® Services

 

AI-powered call analytics that tell you exactly what happens during phone conversations and automates what to do next.

Conversation Analytics® services, Convriza’s trademarked call analytics software, was created for marketers who care about attribution and for companies who need detailed phone call insights.

Conversation Analytics®  not only automates call analysis but also gives users near real-time actionable feedback.

Convirza offers the industry’s largest set of out-of-the-box and extensible indicators created from over 50,000 hours of data science research analyzing calls. Our extensive research and development provide:

  • Unparalleled visibility into campaign performance
  • Accurate identification of conversions, lead quality, and sales skills
  • Plus reduce costs and complexity of manual call listening

Conversation Analytics® Is Better Than Call Analytics

Call analytics take keywords and phrases from a phone conversation and then try to figure out what happened during the call.

More advanced call analytics produce valuable call metrics and indicators. Some call analytics software intelligently deciphers consumer sentiment and behavior. Reports consolidate call data that smart marketers and businesses use to optimize call conversions and save missed opportunities.

Convirza Conversation Analytics® services are much different. Convirza uses the industry’s largest set of indicators and
extendable indicators to provide dependable, accurate call analytics.

How Conversation Analytics® Work

Call tracking is not call analytics. Call tracking only tells you what happens BEFORE the call. 420 Billion words are spoken each day on phone calls between businesses and customers. These words have tremendous value and Conversation Analytics® services unlocks phone conversations and tells you what happens DURING the call. And even gives you action items AFTER the call.

Business conversation icon

Call Tracking

BEFORE the call

Call Monitoring Icon

Conversation Analytics®

DURING the call

Action Icon

Call Actions

AFTER the call

Conversation Analytics® services are usable immediately and require no setup to be accurate.

Other call tracking companies require users to set up their own keywords and do not offer indicators, let alone 45 proven indicators.

Conversation Analytics® is different
conversion rate visibility Conversation Analytics is different
Unlock sales and performance metrics with Conversation Analytics® services

  • Increase conversion rates by 28%
  • Get Missed Opportunity Alerts within minutes
  • Integrate call details with CRM, bid management, and more
See what advertising works and what doesn’t with Conversation Analytics® services

  • 92% indicator score accuracy average
  • Details into high performing campaigns
  • Reduce costs associated with manual call scoring
Convirza for advertisers screen

1 45+ Powerful Out-of-Box Indicators
2 Speech Pattern Recognition
3 Dual Channel Listening
4 18 Years of Expertise

5 Automated Responses to Call Behavior
6 50,000 Hours of Research
7 Customized to You

Conversation Analytics® Key Benefits

Improve Marketing Perception and Value

Sound wave icon

Amplify Campaign
Visibility

Enrich your marketing campaign
insights with the most valuable
data, your call data.

Correct mark icon

The Right Data,
The Right Decision

Accurately identify conversions,
lead quality, and sales skills.

Automation icon

Simplify, Automate,
and Grow

Automate routine call listening
that you do or wish you did and
reduce costs and time listening to calls.

AMPLIFY.   JUSTIFY.   SIMPLIFY.

Your Sales and Campaign Performance

Conversation Analytics® Changes What You Hear on Phone Calls

Natural language speech recognition

Natural language speech recognition

Build your business with deeper call understanding

LEARN MORE

Identify sales skill levels & improvement areas

Identify sales skill levels & improvement areas

Quickly identify agents’ abilities to ensure leads are handled correctly
45 Powerful indicators plus customized indicators

45 Powerful indicators plus customized indicators

Instantly deploy 45 powerful indicators based on your specific needs

LEARN MORE

Trigger automation based on calls

Trigger automation based on calls

Easily combine powerful call analytics to automate follow up actions
Missed Opportunity detection and alerts

Missed Opportunity detection and alerts

Automatically detect when a caller was a strong lead but didn’t convert

LEARN MORE

Customizable call scoring

Customizable call scoring

Identify your leads based on the callers’ language, engagement, and likelihood to purchase

LEARN MORE

Industry leading library of call language

Industry leading library of call language

Apply years of call analysis and industry expertise instantly
Categorize calls by type

Categorize calls by type

Easily group calls by campaign type and quality to know which deliver the strongest outcomes

Get a demo today

 

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