Healthcare professionals are required to meet specific HIPAA regulations when recording and storing patient information. Convirza provides Caller Privacy features that enable customers to restrict access to callers’ Personally Identifiable Information (PII), eliminate possible data loss, and audit access to system information.
Protecting sensitive patient information has always been challenging. But today, healthcare professionals are faced with an even more significant challenge, ensuring HIPAA compliance while running an efficient business. The penalties for compliance breaches are severe. In fact, HIPAA fines projected to be $30 million in 2017, and the number of fines is multiplying.
Convirza uniquely provides granular control of caller information and HIPAA call recording. Caller Privacy allows healthcare clients to adapt the solution to best meet their needs.
Customizable data display to empower your approved user(s) to protect and manage key PII, such as caller ID, caller’s name, caller’s address, and more. But at the same time allowing marketing data such as caller city, caller zip code, and caller line type to be leveraged for marketing optimization.
We protect all the data you store for a minimum of 12 months on secured servers. You have peace of mind with hospital call recording.
Our Caller Privacy features begin with a strict access control of who can access and configure data and settings.
Convirza is committed to protecting the confidentiality of our clients’ information, especially sensitive information such as names, addresses, and medical histories. We comply with all business associate obligations under the HIPAA regulations, giving our covered entity clients peace of mind and convenience with patient phone communications.
Call recordings are protected and cannot be deleted or edited by users. Users can highlight calls with tags and add clarification with comments without impacting call recording integrity.
When it comes to securing patient information, you are not alone. Convirza partners with you to help ensure compliance with HIPAA regulations. Convirza will provide and sign a Business Associate Agreement (BAA) extending our commitment to helping you achieve compliance and data protection.
Data redundancy and multi-site server architecture safeguards your client information and ensures data is backed-up and secure.
The Convirza platform, including its storage, lives in a secured infrastructure that aligns with FISMA requirements and is certified by ISO 27001 and PCI DSS Level1. The facilities include data redundancy and a multi-site server architecture to safeguard your client in information and ensure data is backed-up and secure. Our servers are monitored continuously to guarantee the highest levels of availability.
Monitor and track user activity by detecting who logged in and what actions were performed in the Convirza application
Information is protected, safe, and secure, and is only available to authorized users. Users access the system with unique credentials that are managed by your team. The interactions are audited with active logging to create the audit trail needed to prove compliance. Each session is time-bound and automatically times out, actively preventing unauthorized access to sensitive information.