Expert Call Audit Review

Maybe you know it as Secret Shopper or Mystery Shopper — in any case, a Call Audit gives you insight into how your team performs on the phone.

Let Convirza scorecards give the feedback – removing you and emotion from the process.

Don’t let a bad call lead to a bad review.

Schedule a call audit and hear how your team is doing today.

What is a Mystery Shopper Call Audit?

The Call.
We’ll mystery shop call and record your team with a primary product or service request.

The Analysis.
The recorded call will be analyzed by Convirza’s Conversation Analytics engine and Mystery Shopper Call Audit performed by a Call Expert.

The Results.
We’ll schedule time with you to review the Call Audit results and share best practices.

Connect

Make a genuine, polite connection with the caller.

✅ Agent name
❌ Caller name

Listen & Acknowledge

Be the expert the caller is trying to reach.

❌ Determine needs
✅ Ask clarifying questions
✅ Restate customer needs

Recommend

Consultative for the right product or service.

✅ Build credibility – we’ve done this for 17 years
❌ Take ownership
✅ Benefit before Price

Close

The end goal. Close the deal and show gratitude.

✅ Ask for the business
❌Purchase
✅ Schedule Appointment – Specific Date/Time
✅ Thank you – we appreciate your business

Let’s start talking

Tanner, Royal, Caden, Jonah, & Syd 4.5.24

Book A Quick 15 Minute Call,
And We’ll Show You How To Unlock The Power Of Every Conversation.