CALL SCORING SOFTWARE
Call scoring software that grades every call.
See whether agents asked for the appointment, handled the objection and followed the script, without waiting for a manual review.
$20 in credits. No credit card.
THE REAL PROBLEM
What are you missing in the calls nobody hears?
Conversation Analytics™ scores every inbound call the moment it ends, so you coach from all your calls, not a sample. Across 72,000+ locations on our platform, the average organization manually reviews less than 4% of inbound calls. Coaching, script changes and reviews all rest on that slice. The rep having a bad month and the script that keeps losing on price never get flagged.
The other 96% hold booking signals, missed disclosures and objection patterns. Nobody has time to find them.
THREE STEPS
How does call scoring software work?
Every call is recorded and transcribed
When a call ends, the transcript becomes the input for scoring. No manual work, no queue.
Conversation Analytics™ scores each call
AI scores booking intent, objection handling, script adherence, sentiment and competitor mentions. Your own manual scorecards can run alongside.
Scores show where to coach
Leaderboards and alerts flag calls below your standard, so managers know which calls to review and which reps to coach.
BUILT FOR
Who uses call scoring?
Sales managers with teams that take inbound calls
You can only hear so many recordings a week. Scoring shows which reps skip the appointment ask and which calls to review first.
Operations leaders at multi-location service businesses
See answer rates, conversion scores and missed booking signals by location, so you find the struggling market before month-end.
Compliance officers in regulated industries
Every call is checked for required language, with deviations flagged and a log you can hand an auditor.
Frequently asked questions
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