Do I need new phones or software?

No. Calls forward to the phone you already answer.

Who on my team can hear the calls?

The people you give access to. Role-based controls set what each user can view, export or modify.

How long are recordings kept?

Until you ask us to delete them, unless your contract sets other terms. We delete them within 45 days of a verified request.

What does it cost to try?

Nothing up front: $20 in credits, no credit card.

CALL RECORDING

Why didn't that call book?
Press play and hear why.

Start free Get a demo

$20 in credits. No credit card.

96%

Of conversations go unanalyzed

3B+

Calls scored across the platform

72,000+

Locations on the platform

750+

Customers

Trusted by

The problem

The call holds the answer.Nobody plays it back.

Megan Lewis(602) 555-01464:12QualifiedSample call, illustrated

Megan Lewis0:09Our AC is blowing warm air.
Emily Clark1:22The diagnostic visit is $89.
Megan Lewis2:31Okay. Can someone come out today?
Emily Clark2:36I'd have to check. Can you call back?
Megan Lewis3:48I'll try another company.
4:12 · No visit booked.

How to start

Spot the lost booking in four steps.

Sample data. Tracking number (480) 555-0151 forwards to (480) 555-0163; Record conversation is ticked in Advanced Settings; the number is shared on your ads and listings after a test call. In Call Logs, Megan Lewis's call, marked Qualified, played to 2:36 of 4:12, where Emily Clark, the agent, says: "I'd have to check. Can you call back?"

What you get

Find any call, any line.

Call Logs & ReportsSource and outcome.Voicemail BoxesTranscribed and logged.User PermissionsChoose who listens.Flexible Data ExportCSV, API or scheduled.Automated TriggersAct while the call is fresh.Call Trends AnalysisPeak days and hours.

Recordings are encrypted in transit and at rest. BAAs signed with covered entities.

GET /v3/conversations/calls/{id}?include=transcriptionPull transcripts into your app.By call ID.Get a free API key Read the quickstart

What it unlocks

Turn one lost callinto your next booking.

Call ScoringKnow which calls to play first.Sample dataExplore Call Scoring

Sales & Service TrainingCoach from the real call.Explore Sales & Service Training Conversation Analytics™ softwareSee patterns across every call.Explore Conversation Analytics™ software

FAQ

Before your first recorded call

Your first recorded call

Hear the call you lost. Then book the next one.