Solutions
/
By Role
/
Customer Service

Breakthrough Customer Interaction Management Software

Keep the calls to your organization flowing efficiently with Convirza’s advanced call tracking and customer interaction management software. Gain unprecedented visibility into call agent performance, missed opportunities, and your customers’ buying journey. Our sophisticated solutions help you achieve a new level of insight into how you can serve customers better.

Overcome Customer Service Complexity

Evaluate where your customer service stands out and where the caller experience comes up short. Convirza helps you make informed training and management decisions.

Solution: Uncover Areas for Performance Improvements

Get accurate, real-time data to take a closer look at KPIs for call center operations and employee performance. Convirza’s AI-powered customer interaction management software enables you to drill down into the details.

Solution: Instant Access to Caller Data

Convirza’s sophisticated customer interaction management software provides caller data, name, number address, as well as information from Dynamic Number Insertion (which web pages callers saw, keywords searched, etc.) These detailed insights help agents better understand callers’ needs.

Customized Reports

Customized Reports

Advanced reporting also provides key data like peak call times and heat map information to assist in staffing your customer customer service centers.

Solution: Intelligent Call Handling

Easily build call flows to route every call to the right person every time. Convirza offers the most up-to-date call routing tools, such as geo-routing, interactive voice response (IVR), and hunt groups.

Power Better Customer Service with Convirza

Base management decisions on data, not hunches. Convirza helps you see the clear connection between customer service performance and customer satisfaction.

Call Tracking

Connect ads and marketing campaigns to your phone calls and conversions with automatic call tracking and recording.

  • Attribute marketing efforts to results
  • Boost marketing return on investment
  • Improve marketing and sales conversion rates
  • Drive more sales
  • Link calls to individual website users with Dynamic Number Insertion (DNI)

Conversation Analytics®

AI-powered call analytics tell you exactly what happens during phone conversations and automates what to do next.

  • Unparalleled visibility into campaign performance
  • Accurate identification of conversions, lead quality, and sales skills
  • Reduce costs and complexity of manual call listening
  • Integrate call details with your CRM, bid management software, and more
  • Dozens of out-of-the-box call indicators, plus custom indicators available

Opportunity Assistant

Use artificial intelligence tools to pinpoint caller buying intent and conversion language when callers don’t make a sale. Automate follow-up actions for your sales teams.

  • Discover caller intent lead strength
  • Take immediate action before callers contact competitors
  • Use analytics to discover the reasons callers do not convert
  • Capture more unrealized sales without additional spend
  • Identify sales skill gaps on your team

A Successful Call Flow Is Key to Delighting Customers

The first phone call with your organization is a make-or-break moment for callers. What do you want your customers to experience when they dial your number? This insightful article shows you how to turn that first phone conversation into a seamless interaction.

Let’s start talking.

Contact us today and we’ll show you how Convirza can help you maximize your marketing channels.