Healthcare call scoring
Hear what books
the appointment.
Every scheduling call scored. BAA available.
$20 in credits. No credit card.
The problem
Where do bookings slip?
The phone rings after close
Across industries, 28% of bookable demand arrives after business hours. When the front desk closes, voicemail answers.
Most calls never get reviewed
In our cross-industry benchmark, the average organization manually reviews less than 4% of inbound calls, so 96% of conversations go unanalyzed.
Reports stop at the click
Paid search, directories and referrals all drive calls. Most reports can't see which call booked a visit.
How it works
Top scheduling teams score every call.
01 · Find
Spot the visits that slipped
Score every call for scheduling quality, triage flags and missed appointment signals, by clinic and department.
02 · Fix
Capture after-hours requests
AI voice agents take after-hours scheduling requests and set callbacks. Scheduler scorecards show which calls should have booked.
03 · Prove
Tie every visit to its source
Each call ties to the listing, campaign or keyword behind it and to the visit it booked. Budget follows booked visits.
04 · Scale
Rank schedulers by department
Rank schedulers, departments and clinics side by side, then roll out what your best scheduling team does.
Compare
Call counts don't fill schedules.
| What you get | Convirza | Generic call tracking |
|---|---|---|
| Call review | Every call scored | Call counts only |
| After hours | Callbacks scheduled | Voicemail |
| Marketing proof | Channel to booked visit | Calls by source |
| Patient data | BAA + HIPAA workflows | Varies by vendor |