Convirza Releases New Call Reporting Suite
A redesigned Call Reporting Suite that delivers data 40% faster, with new data access management.
Convirza, the Conversation Analytics™ services company, announced its all-new Call Reporting Suite and Data Management redesign. With the latest Convirza Platform release, businesses gain deeper insights to prove marketing ROI, powerful visualizations to improve decisions, and a customized experience that generates call data 40 percent faster.
Companies spend billions of dollars on sales and marketing. Our new Convirza Call Reporting Suite ensures professionals clearly see how effective their activities are.
Jeremiah Wilson, CEO of Convirza
Release highlights
The Call Reporting Suite and Data Management releases encompass five significant enhancements developed jointly with call tracking users. The most popular current report, Call Logs, was redesigned with more extensive call details. Complete call details, including call recordings, can be downloaded and scheduled for consistent delivery.
A new Marketing Dashboard with a digital analytics section provides a summary of all phone call performance. Users can now see call trends assembled by peak day and time, which businesses can use to manage their staff and workflow.
The Analytics Summary highlights phone call performance using Conversation Analytics™ services. Dozens of indicators automatically evaluate call recordings, with statistics available within minutes.
New to the suite is the Zip Code Heat Map that pinpoints caller locations, enabling companies to fine-tune marketing and advertising to capitalize on top performing geographies. The upgrade also includes more flexible user permissions, dynamic filtering, and flexible data export.
About Convirza
Convirza combines intelligent call analysis with Conversation Analytics™ services, its natural language speech pattern recognition software. Since 2001, the company has enabled marketers to optimize ROI, close rates, lead quality, and call quality.