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Training

Position Your Team for Success

We use a blended approach of classroom training, e-learning, and workplace coaching to give your team members the skills they need to succeed.

Sharpen Your Skills with Our Training Services

Our experienced team has been analyzing phone skills and conversational data since 2001. We’ve figured out and fine-tuned the skills that have the biggest impact on sales and customer service.

Sales Training

Sales Training

Learn sales tactics to meet and beat quotas. Discover how to actively listen to discover needs. Find opportunities to improve sales agent skills and fill knowledge gaps.

What’s included:

– 4 hours of group webinar, on-site, or 1-on-1 training sessions
– 1 week of sales team call scoring and evaluation
– Customized reporting to evaluate leads, close rate, missed opportunities, and sales agent skills
– Competitive comparison analysis
– Video training library access

Service Training

Service Training

Teach your customer service reps how to turn callers into customers. Gain de-escalation and call control skills to handle difficult customers. Find opportunities to improve CSR skills and fill knowledge gaps.

What’s included:

– 4 hours of group webinar, on-site or 1-on-1 training sessions
– 1 week of CSR team call scoring and evaluation
– Customized reporting to evaluate agent performance
– Video training library access

Conversation Analytics® Training

Conversation Analytics® Training

Make better business decisions with data analytics and AI tools. Leverage industry-specific keyword and key phrase spotting to decode calls. Generate and track key metrics that align with your business goals.

What’s included:

– 4 hours of group webinar, on-site or 1-on-1 training sessions
– 1 week of call scoring and evaluation
– Customized reporting to analyze marketing attribution, operational data, sales, and customer service performance.
– Video training library access

Let's Talk. Boost Performance with Top-Notch Training.