Convirza is looking for talented, capable, and energetic people to grow with us.  The Account Manager will work closely with our clients providing unprecedented campaign management, uncovering new sales markets, overcoming challenges, and developing opportunities in our Marketing and Analysis business. The influential Account Manager position encompasses diagnosis, quotations, data analytics, data analysis, proposals, PowerPoint presentations, speaking engagements, technology instruction, and sales support.

The full-time position is located at our company headquarters in Draper, Utah.

Book Keeping and Collections at Convirza will:

• Provide sales and support services to customers, including diagnosis, quotations, and proposals.
• Develop business relationships from initial implementation, customer research, and after-sales support.
• Produce key insights based on client needs and goals campaign implementation.
• Run analytics, assess data, present findings using specialized reporting.
• Develop KPIs and communicate progress and developments with executives.
• Work with assigned Sales Executives and Implementation teams in supporting and building these larger
  opportunities (Customers) for aftermarket requirements, when needed.
• And other duties as assigned.

Must-haves for this role include:

• Business development skills

• Sales acumen

• Sales support and diagnostic skills

• Analytics and analysis capabilities

• Marketing and advertising experience

• Speaking skills

• Project management skills

• Must be comfortable working in a technology-based company that deals with cutting-edge systems and possess an ability to learn new technologies and teach them to others as necessary.

Successful applicants will possess the following:

• Proven record of Account Management success, preferably in the advertising, marketing, B2B, and/or SaaS industries

• Industry knowledge a plus but not required

• Data analysis/analytics understanding and communication

• Success in providing detailed reports for clients and executives

• Speaking in front of small and large groups

• Multi-tasker

• Able to work in a fast-paced environment

Successful candidates will also have:

• A strong customer focus

• A strong work ethic, with the ability to work independently

• A solid business background

• Project management aptitude and sales skills

• Bachelor degree or equivalent experience in a related field

• Excellent written, verbal, and presentation skills

• Computer literacy, with the ability to learn new programs

• Strong Excel skills

• Marketing and advertising experience a plus

• Some travel may be necessary

Salary and commission/bonus is commensurate with your experience.

Benefits include paid vacation, holidays (Christmas day through the end of the year is our favorite holiday), health insurance, optional 401K with match, optional dental, optional vision, and more.

Please send your resume and cover letter via email: careers@convirza.com.

Please mention the job title and/or position code (CSV-1405-AM ) in the subject of your message.

The Technical Support Representative at Convirza will:

• Respond promptly to phone and email inquiries from internal and external clients

• Provide customers with training, as needed, in how to better use our award-winning call tracking platform

• Identify and facilitate the resolution of any customer issues acting as roadblocks to customer satisfaction

• De-escalate issues while delivering difficult messages to customers in a way the creates a positive customer experience

• Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve concerns

• Assist customers with product setup

• Identify new ways that existing customers can use our services and champion them to the appropriate Account Manager as needed

• Assist with identifying product defects and reporting them to the Product Management team

• Act as the coordinator on customer services for multiple Convirza internal departments such as sales, account management, billing, product management, and development. Responsible for acting as customer service advocate

• Maintain high-quality performance metrics including average handle time, days to resolution, and touches to resolution

• Migrating customers from one application to another by acting as the link between the customer and account manager

Must haves for this role include:

• 4+ years phone and email technical experience or customer service experience

• High School diploma or equivalent required. Bachelor’s Degree in a related discipline preferred

• Excellent verbal and written communication skills

• Ability to resolve sometimes complex problems using data analysis from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent

• Leadership: This role does not directly manage others but is responsible for coordinating the work of others. Must be able to lead others and delegate work at times as needed

• Skilled with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties

• Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary

• Experience with CRMs and/or call center environments is a plus

• Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, Google Analytics, Google Ads are all helpful but not required

Salary and commission/bonus is commensurate with your experience.

Benefits include paid vacation, holidays (Christmas day through the end of the year is our favorite holiday), health insurance, optional 401K with match, optional dental, optional vision, and more.

Please send your resume and cover letter via email to careers@convirza.com.

Please mention the job title and/or position code (CS-170616 TSR) in the subject of your message.