With customers demanding more than ever before, each detail is important. That’s why you need to know how to set up voicemail.
9 mins read
People place phone calls because they need help and want quick answers. So, of course, it frustrates them when agents place them on hold or, worse, don’t even answer the phone.
Speaking with a real person is the best-case scenario. But sometimes calls are missed. As a backup, voicemail is used to give people a chance to be heard. If structured properly, voicemail can be a positive thing and build trust with callers.
A voicemail system gives customers the option to leave a message when the line is busy or representatives are unreachable. It demonstrates that the business values the customer’s call and their time.
Voicemail is a computerized system that allows callers to leave a message. It is an audio note that a caller leaves when the person they call is not available to answer the phone.
Nearly all mobile carriers, business phone systems, and telecom providers offer voicemail. Typically voicemail is a standard feature and should not cost any extra money.
The voicemail feature functions similarly to the old answering machine. Voicemail picks up unanswered calls and provides time to leave a message. The main difference today is that instead of saving the voice note on your answering machine, it is kept on servers at your telco.
One huge benefit is that voice messages are available immediately from anywhere.
Often providers integrate with the Internet, enabling users to retrieve incoming messages on computers as well as tablets and mobile phones.
Voicemail has three components. The first is the capability to play a greeting. The second is the ability for callers to leave an audio message. And the third part is hearing the message.
Without getting too technical, voicemail systems route, record, and retrieve.
Unanswered calls are sent to a digital storehouse where the greeting is triggered and played. Callers have the opportunity to record their own audio messages. The voicemail depository saves the message and retrieves it for listening to later.
Many phones are set to ring five or six times and then send calls to voicemail. The call is routed or redirected to the voicemail system.
If someone doesn’t know how to set up voicemail or hasn’t taken the time to do it, usually a default greeting will play. We do not recommend this lazy approach. Record your own voicemail greeting! Later in this article, we will cover the easy steps and psychology for great greetings.
Convirza lets users specify the exact number of rings before call routes to voicemail. Also, you can set up numbers to go straight to voicemail or ring one person and then everyone in the department. Our advanced telephony features and call routing have tons of flexibility.
When someone dials a phone number, but the line is busy or keeps ringing, a voicemail greeting plays. Usually, the owner of the phone number records the greeting.
The greeting can provide instructions to the caller to leave a voice note, or give other directions. The message may have other available options for the caller. More on this later.
Hi, you’ve reached John from Convirza. Please let me know how I can get right back to you. Thanks!
Recording caller messages is the other half of a voicemail system. In the olden days, like in the 1970s, when answering machines were first introduced, a tape recorded and stored messages. Occasionally, the tape would get full, and the owner had to delete messages to open more recording space.
Today messages left on voicemails are recorded digitally and stored on massive servers.
Voicemail alerts are built into almost every system. iPhones let you immediately with a pop up notification on your home screen. The phone app shows all the missed calls and voicemail messages. You can listen (retrieve), share messages, delete, and even call back the person from this screen.
The Convirza Platform works similarly but has many more capabilities. You can listen to, tag, download, share, and analyze voicemails.
Setting up voicemail varies by device but is usually straightforward. We will cover how to set up voicemail on smartphones including Androids and iPhones. Also, we’ll explain setting up voicemail for tracking numbers.
Android phones are configured to record voicemails automatically. To listen to your voicemails, tap the Phone icon in the lower-left of your screen. If you can’t find the Phone icon go to your Apps and then Phone.
Other ways to hear your voicemails include calling in your mailbox. Also, you can use Visual Voicemail on an Android or a computer.
Some carriers offer a voicemail number for people who want calls to go straight to their voicemail. The best way to get this dedicated number is to call your telephone service provider. Request a voicemail number and ask about the services, the charges, and additional details.
On your Android phone, open Settings and select ‘Call’ or ‘Phone’. Choose the ‘Voicemail’ option. Then open ‘Voicemail settings’. Enter your voicemail number (received from your service provider). This is basically the process you follow for a dedicated voicemail number. It may differ based on the phone and based on the Android version.
Just like Android, iPhone automatically has voicemail. And just like the Android, iPhone offers Visual Voicemail, which is a must, but it has to be setup or activated.
We will outline briefly the steps for setting up Visual Voicemail:
Once you sign up for Convirza, you can provision a phone number or port in your existing number. You can then configure a tracking number that will send your unanswered calls to voicemail.
At Convirza, you can set up voicemail in two different ways.
You can also record custom greeting messages for your voicemail. The interface is so simple that you can set it up without technical help, in no time.
Sometimes you just want to collect the voice data instead of answering the call phones.
Example of good times to send calls to voicemail include:
Let us know how you use voicemail in the comments below.
Convirza tracking numbers can go directly to voicemail. Call management and routing are configured in the app.
Here is how to send calls straight to voicemail:
In the advance tracking number settings, you can customize the voicemail greetings. You can either type in your greeting or upload an audio file with a pre-recorded message.
That’s it, now the calls to this tracking number will go directly to Voicemail.
When you want to activate voicemail to any existing Tracking number, you just need to edit the tracking number and activate voicemail. You can configure the custom greetings with a text-to-speech message or upload your own audio file.
Other call management or call routing options are to follow a schedule, percentage-based route, and IVR. Also, you can configure voicemail for an individual ring to number.
Learn more about getting calls to the right person by visiting the Convirza call routing webpage.
For many companies, it’s not workable to answer all incoming calls. Sometimes consumers call after business hours. Other times, you may be busy or have limited staff available.
Naturally, this is when voicemail saves the day.
Be careful, because having a lousy voicemail greeting can cause callers to hang up and dial your competition. Also, not getting the voicemail greeting right has other downsides — like poor customer perceptions.
Here is some basic advice that you can follow to create awesome voicemail greetings.
We compiled a few of the most common voicemail greeting messages. Feel free to use them for your greeting.
“Hi, thanks for calling [business name]. Our business hours are [business hours] Monday to Friday. Please leave your name and number after the beep, and we will call you back. Also, visit our website at [www.example.com] for 24/7 live chat.”
“Hello! You’ve reached [company name]. We value every phone call, so please let us know your name and phone number. We will get right back to you. Have a great day!”
A perfect voicemail greeting should only be between 20 to 30 seconds. Don’t make it much longer or much shorter. Just the right length to share your information without losing your customers’ attention.
People don’t listen to long voicemail greetings. So pushing past 30 seconds results in frustrated callers that will often hang up before leaving a message.
Another point to consider when keeping your greeting to less than 30 seconds is it will be easier on voicemail automation. Combining personalization, speed and consistency become much more comfortable when you are working with a shorter length of time.
Remember, 20 to 30 seconds is the winning spot. A voicemail in this time span sparks curiosity without obliging too much time.
The only thing we have to say about responding to voicemails is…
Always call back!
When you place a call and end up in voicemail, here’s some advice for leaving a message that works.
Don’t sound desperate
Avoid using phrases like:
Phrases like these are pushy, competitive, and desperate.
Don’t tell your prospect what to do. It should feel like a mutually beneficial relationship, one in which every person wants to call the other back.
Leave voicemail messages like:
When it comes to voicemail response rates, the tiniest details can make a huge difference. Strong response rates are affected by:
There are many competing views and best practices. But the point is, you must know what works great for you and your users.
So we suggest testing various voicemail techniques to discover which ones work perfectly. The more versions you test, the more knowledge you’ll have while creating the perfect voicemail.
Your voicemail can be one of your first impressions. When you set up your voicemail, keep it clear, professional, and up to date. When you give this small but important business detail some attention, it pays back. You can boost productivity, increase your response rate, and ultimately make more sales.
Follow these steps to make sure your voicemail is exceptional.
Learn how Convirza can help you set up voicemail. For more information, give us a call today!
Also, comment below and tell us about great or really bad voicemails you’ve heard. Let’s create a running list.