Call whisper messages are audio details heard by call agents when they pick up the phone before connecting with a caller. After hearing a quick overview of the call source details, employees are prepared to handle calls professionally.
Phone agents know which ads or web page the caller viewed before dialing your company.
Call whisper messages provide the leading question “how did you hear about us?” before agents even speak with callers.
Convirza’s call whisper service is flexible and may be customized to include additional call information.
Anytime the phone rings, companies using call tracking know which specific marketing campaign prompted the phone call. Call tracking software also recognizes the caller’s location and many other details.
This information is ‘whispered’ to call agents when they pick up the phone while the call continues to ring on the caller’s side. Only the agents hear the whisper message.
When someone answers the phone, it plays a short audio recording before it connects the call. For example, if the caller lives in Dallas and calls after an organic search, the whisper message says:
“Google search from Dallas.”
The whisper message can even promote your agency to the client. For example,
“Another lead from XYZ Agency.”
⇒ Inform agents
⇒ Enhance customer service
⇒ Caller never hears whisper message
⇒ Shorten call length
⇒ Tie incoming calls with campaigns
⇒ Reduce number of phone lines