-The need for PCI compliance by call centers in the age of data breaches
-The importance of collecting, recording, and storing customer data under the TCPA
-Disclosure requirements for call centers and telemarketers under the TSR
-Best practices for call centers and telemarketers in recording Calls
Summary: This presentation will cover legal and regulatory issues affecting call recordings, including PCI compliance, the Telemarketing Sales Rule, and the Telephone Consumer Protection Act. Our presenters will focus on the common pitfalls facing telemarketers and call centers when it comes to collecting, recording, and storing customer data, the importance of doing so, the tools available to do so compliantly, and the ramifications of failing to secure and protect consumer data.