DRAPER, UTAH, UNITED STATES, March 28, 2018 /EINPresswire.com/ — Today Convirza, the Conversation Analytics® services company, announced their all-new Call Reporting
Suite™ and Data Management redesign. With the latest Convirza Platform release, businesses gain profound insights to prove marketing ROI, powerful visualizations to improve decisions and customized experiences to generate call data 40 percent faster.
“Companies spend billions of dollars on sales and marketing. Our new Convirza Call Reporting Suite™ ensures professionals clearly see how effective their activities are,” said Jeremiah Wilson,
CEO of Convirza. “Today’s upgrades are a major enhancement for our industry. Customers can dig deeper into phone call analytics and quickly see the most in-depth call reporting data available for marketing attribution and phone call details.”
The Convirza Call Reporting™ Suite and Data Management releases encompass significant enhancements developed jointly with call tracking users. The most popular current report, Call Logs,
is redesigned with more extensive call details. Complete call details, including call recordings, may be downloaded and scheduled for consistent delivery.
A new Marketing Dashboard with an online and digital analytics section is now available. The comprehensive report provides a summary of all phone call performance. Users may now see Call Trends assembled by peak day and time. Businesses use the Call Trends report to manage their staff and workflow.
The Analytics Summary highlights phone call performance using Convirza’s call analytics software, Conversation Analytics® services. Dozens of indicators proven to determine phone call effectiveness automatically evaluate the call recording. Statistics are available within minutes. Companies, sales teams and call centers know what happens on every phone call and receive actionable results.
New to the Convirza Call Reporting Suite™ is the Zip Code Heat Map that instantly pinpoints where callers are located. Companies can fine-tune marketing and advertising to capitalize on their top performing geographical locations. In addition, the upgrade includes more flexible user permissions, dynamic filtering, and flexible data export.
Convirza combines intelligent call analysis with its Conversation Analytics® services, the leading natural language speech pattern recognition software. Since 2001, Convirza has enabled marketers to optimize ROI, close rates, lead quality and call quality. With award-winning software and features like Dynamic Number Insertion (DNI), true native Google Analytics integration and advanced IVR capabilities, Convirza is the most robust call tracking system on the market.
Find out more at www.convirza.com.