Convirza’s sophisticated natural-language speech recognition technology or NLSR immediately dissects phone conversations. The powerful software detects words, word patterns, and even combinations of patterns and phrases. But that’s just the beginning.
Speech recognition results integrate with voice subtleties like tremors, context, volume, silence, and tempo. The result →
Conversation Analytics® services.
Natural language speech recognition hears words as acoustic signals. The signals are compared with past word identification to decipher
what is said. Acoustic signals become much more meaningful when they connect to voice context and patterns. NLSR also becomes
faster and more accurate with experience.
Language is more than just words and it can be challenging to know the intent of a call.
86% of telephone communication is made up of ‘tone of voice’ and just 14% the words we say.
Convirza introduced Natural Language Speech Recognition technology to expand our extensive language library. Our science-based pattern recognition provides amazing insights and understanding into the nuances of language.
Natural language speech recognition combines with Conversation Analytics® for accurate Call MappingTM plus event detection and call classification.