Convirza IVR or Interactive Voice Response gives you automated call handling and call routing for your business.
Convenient for customers
Always available 24/7 phone coverage
WHAT IS AN IVR MENU?
An IVR menu is an automated greeting system that answers calls. If you have called a business before, you will be familiar with the common example of press 1 for sales, press 2 for support, etc.
IVR menus are designed to be interactive and give callers self-select options helping them get to their desired destination.
Take control of your customer experience by handling calls in a consistent and automated way. IVR allows you to have a virtual office assistant while directing calls and ensure proper handling and servicing of clients.
Saves your phone agent time
Route callers to preferred numbers
Simple to set up
WHAT DOES IVR STAND FOR?
IVR stands for Interactive Voice Response. The technology guides people through common call routing options using keypad prompts.
**Convirza offers IVR menus on all our call tracking plans.**