An IVR menu is an automated greeting system that answers calls. If you have called a business before, you will be familiar with the common example of press 1 for sales, press 2 for support, etc.
IVR menus are designed to be interactive and give callers self-select options helping them get to their desired destination.
IVR stands for Interactive Voice Response.
IVR is the technology guides people through common call routing options using keypad prompts on your telephone.
**Convirza offers IVR menus on all our call tracking plans.**
IVR software interacts with inbound callers to provide them with a variety of choices to help them self-guide their call to the correct destination.
The first destination for a call is an IVR menu that provides options for caller so they can select a destination by following specific key presses.
These destinations can be for locations, departments, other menus, or individuals.
Convirza’s IVR system identifies, segments, and routes callers to the best destination.
Setting your own personalized IVR is quite simple. Plus, the option to provide an automated phone menu system is available on all our call tracking plans, including the $29 STARTER package.
The Convirza Platform makes it simple to customize your own IVR. We are happy to help you if you have any questions.
To add an IVR Menu, please follow these steps: