More than 5 years of data science research and development support the importance of each Convirza indicator.
If you need specific indicators, our call analytics software makes it easy to create measurements that match your needs. Customizable indicators can be specific to your industry and your business. They can be campaign or agency based too.
Call indicators provide status updates. They are measurements for monitoring phone call performance. Customizable indicators help call tracking users monitor very precise aspects and help adapt call analytics to improve business results.
Convirza partners with our clients to build custom indicators as needed. We also ensure custom indicators have high success rates and can be refined and optimized over time.
Since the customizable indicators are tailor-made, you define the benefits. Here are a few examples to
show how customers are benefiting from this option.
Script adherence to ensure agents use the right phrases and questions
Identify call purpose –
sales / parts / service
Monitor the success of the agents answering your calls
Determine success in handling objections
Pinpointing delighted customers