Phone calls are one of the best ways to get the pulse of your business. Using call scoring coupled with advanced call indicators and metrics, Convirza assesses each call recording.
Since phone calls are tied to specific marketing activities with call tracking, call scores help determine if campaigns are working. Convirza’s leverages call insights like strong buying signals or appointment set language to highlight campaign success.
Call scoring is a method and system for determining the quality of calls a business receives. Phone conversations are evaluated based on proven criteria and measured against numerous factors producing call scores.
With the use of sophisticated speech recognition technology and natural speech algorithms, Conversation Analytics® can analyze phone calls without human assistance. Call scoring drastically reduces the cost and complexity of evaluating your phone calls. Call recordings are processed through the Convirza Conversation Analytics® engine and extracted data is available immediately.
By scoring phone call leads, companies can effectively predict campaign outcomes. The information or call intelligence helps you to adapt quickly and capitalize on successful campaigns. You can also unwind struggling marketing programs.