Call Routing
Easily configure the path phone calls travel before the conversation even begins. Get your calls to the right people fast with customized call routing that works like you do.
Easily configure the path phone calls travel before the conversation even begins. Get your calls to the right people fast with customized call routing that works like you do.
Convirza combines the best call routing tools with intelligent, handy features.
Customize your call experience to match your business.
Calls connect directly to an
existing phone line.
Make it super easy for your
customers to connect with you
at any location.
Record your own greeting to
welcome each person.
Create your own call automated IVR
or Interactive Voice Response system
that impresses & satisfies customers.
Automatically manage your calls
with features such as simultaneous
ring, rollover, & overflow routing.
Easily customize your voicemail
greeting & the number of phone
rings before calls go to voicemail.
Get phone calls to the right people, fast with custom call routing templates available on all your phone numbers.
Tired of the multi-step wizards to get a number ready for a campaign? Take advantage of all the features easily by creating a custom tracking number builder template. Set it up once and forget it. The Tracking Number Builder delivers fast access to new tracking numbers for any purpose all from one screen.
The template configuration options can include number types, area code selection, call routing, spam guard, and many other options to help you get the perfect number for your purpose fast.
Convirza makes it simple and cost effective to get started. You don’t need a specific phone system or upfront hardware investments to route calls.
Leverage your existing phone system by routing calls to your current phone lines, including mobile phones.
Easily build call flows to route every call to the right person every time.
Convirza offers the most up-to-date call routing tools, for powerful and versatile call handling.
Set up an IVR (Interactive Voice Response) menu system so callers choose their own path. You provide a list of options for callers and they press the phone keys to get to the right person, department or information.
Convirza IVR includes multiple levels of menu capabilities, a fully customize message tree and advanced options.
Geographic call routing streamlines marketing campaigns. Use one tracking number and Convirza Geo Routing will automatically connect callers to the best location.
A custom IVR phone menu can be configured especially for geo routing.
Callers are sent to the best location and they always help guide their connection.
No one likes to miss a customer call just because an agent is unavailable.
Hunt Options intuitively ring your team wherever they are, assuring they answer all calls.
Calls move from one number
to the next best option.
Reduce call waiting times by
ringing all available agents.
Roll calls to a group of
numbers or voicemail.
Call whisper messages are audio details heard by
agents when they pick up the phone but before
connecting with callers.
You know the answer to the common question,
“How did you hear about us?”
Spam Guard stops unwanted and distracting
phones calls from connecting to your business.
Real-time machine learning and daily updates
proactively block unwanted calls so you avoid
frustration and save money.
Link customer engagement points with your campaigns and tracking numbers. Convirza has thousands of phone numbers in inventory available in drop-down menus on your Tracking Number Builder. Get your call tracking number up and running in minutes.
Local tracking numbers are ideal for staying close to your local customers. Local call tracking phone numbers enhance the appearance of your advertisements and website. Even large firms ‘speak’ to local buyers. Local numbers perform well in local advertising.
Vanity numbers are phone numbers that spell out your business name or service. Vanity numbers are easy to remember and improve inbound call volumes up to 50%. They are great for billboards, TV ads,
radio ads, and more.
1-866-8VANITY
Toll Free tracking numbers include the prefixes: 888, 877, 866, 855, 844, and 833 . Toll free tracking numbers offer an excellent way to serve your national or broad audience. They also increase your geographic reach and size perception.
True 800 numbers are the leader and standard in toll free numbers. They create a strong impression. Other numbers provide their advantages, yet it’s the 800 number services that is least often confused with
being toll free.
Understand phone conversations and conversions with instant feedback from your own team members.
As soon as calls are finished, agents respond to a quick post-call survey. Managers get Instant Insight plus they know who handled the call.
Learn more about Instant Insight >
Track, record, and analyze ALL your calls whether they are inbound or outbound.
Use call recordings, analytics, and metrics to enhance marketing campaigns, sales, training, and customer service.
The ideal tool in managers tool kit.