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    • Call Routing
      • Call Routing
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      • Geo Routing
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Call Routing

Easily configure the path phone calls travel before the conversation even begins. Get your calls to the right people fast with customized call routing that works like you do.

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Smart Call Routing

Convirza combines the best call routing tools with intelligent, handy features.
Customize your call experience to match your business.

  • Simple Route

    Calls connect directly to an
    existing phone line.

  • Geo Routing

    Make it super easy for your
    customers to connect with you
    at any location.

  • Custom Greetings

    Record your own greeting to
    welcome each person.

  • IVR Menus

    Create your own call automated IVR
    or Interactive Voice Response system
    that impresses & satisfies customers.

  • Hunt Groups

    Automatically manage your calls
    with features such as simultaneous
    ring, rollover, & overflow routing.

  • Voicemail

    Easily customize your voicemail
    greeting & the number of phone
    rings before calls go to voicemail.

web design and development icon

Get phone calls to the right people, fast with custom call routing templates available on all your phone numbers.


Save Time With Your Own Tracking Number Template

Tired of the multi-step wizards to get a number ready for a campaign? Take advantage of all the features easily by creating a custom tracking number builder template. Set it up once and forget it. The Tracking Number Builder delivers fast access to new tracking numbers for any purpose all from one screen.

The template configuration options can include number types, area code selection, call routing, spam guard, and many other options to help you get the perfect number for your purpose fast.

Route calls to any phone & any phone system

Convirza makes it simple and cost effective to get started. You don’t need a specific phone system or upfront hardware investments to route calls.

Leverage your existing phone system by routing calls to your current phone lines, including mobile phones.

 

Learn more about call tracking >

call routing options feature screenshot

Brilliant Call Routing Options

Easily build call flows to route every call to the right person every time.
Convirza offers the most up-to-date call routing tools, for powerful and versatile call handling.

  • Hunt Groups

  • Overflow Routing

  • Simultaneous Ring

  • Rollover Routing

  • Whisper Messages

  • Spam Guard

  • Geo Routing

  • Mobile Routing

  • Time of Day Routing

  • Percentage Routing

  • Voicemail

  • Automated Agent

IVR guides callers to the right destination fast

Set up an IVR (Interactive Voice Response) menu system so callers choose their own path. You provide a list of options for callers and they press the phone keys to get to the right person, department or information.

Convirza IVR includes multiple levels of menu capabilities, a fully customize message tree and advanced options.

 

Learn more about IVR >

How Ivr works
call routing scheduling

Route calls by a set
schedule

Calls may be routed by the time
of day, business hours or staff
availability ensuring you never
miss any valuable leads ever
again.

Percentage Routing

Direct calls to different departments, locations, and phone numbers according to your call volume.

Call routing percentage screenshot

Geo Routing

Geographic call routing streamlines marketing campaigns. Use one tracking number and Convirza Geo Routing will automatically connect callers to the best location.

A custom IVR phone menu can be configured especially for geo routing.

Callers are sent to the best location and they always help guide their connection.

Learn more about Geo Routing >

Hunt Options are smart routing that ensure all
calls get handled

No one likes to miss a customer call just because an agent is unavailable.
Hunt Options intuitively ring your team wherever they are, assuring they answer all calls.

Call Routing Hun Options

Overflow Routing

Calls move from one number
to the next best option.

Simultaneous Ring

Reduce call waiting times by
ringing all available agents.

Rollover Routing

Roll calls to a group of
numbers or voicemail.

Let agents know why
people call

Call whisper messages are audio details heard by
agents when they pick up the phone but before
connecting with callers.

You know the answer to the common question,
“How did you hear about us?”

Learn more about Whisper Messages >

Whisper message for call routing
Spam Guard

Stop costly spam calls

Spam Guard stops unwanted and distracting
phones calls from connecting to your business.

Real-time machine learning and daily updates
proactively block unwanted calls so you avoid
frustration and save money.

Learn more about Spam Guard>

Pick your ideal Call Tracking Numbers

Link customer engagement points with your campaigns and tracking numbers. Convirza has thousands of phone numbers in inventory available in drop-down menus on your Tracking Number Builder. Get your call tracking number up and running in minutes.

Local Tracking Numbers

Local tracking numbers are ideal for staying close to your local customers. Local call tracking phone numbers enhance the appearance of your advertisements and website. Even large firms ‘speak’ to local buyers. Local numbers perform well in local advertising.

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Vanity
Numbers

Vanity numbers are phone numbers that spell out your business name or service. Vanity numbers are easy to remember and improve inbound call volumes up to 50%. They are great for billboards, TV ads,
radio ads, and more.
1-866-8VANITY

LEARN MORE

Toll Free
Numbers

Toll Free tracking numbers include the prefixes: 888, 877, 866, 855, 844, and 833 . Toll free tracking numbers offer an excellent way to serve your national or broad audience. They also increase your geographic reach and size perception.

LEARN MORE

800
Numbers

True 800 numbers are the leader and standard in toll free numbers. They create a strong impression. Other numbers provide their advantages, yet it’s the 800 number services that is least often confused with
being toll free.

LEARN MORE

Learn More About Tracking Numbers

Get Instant Insight on calls

Understand phone conversations and conversions with instant feedback from your own team members.

As soon as calls are finished, agents respond to a quick post-call survey. Managers get Instant Insight plus they know who handled the call.

Learn more about Instant Insight >

call routing instant insights

Analyze calls coming in & going out

 

Track, record, and analyze ALL your calls whether they are inbound or outbound.

Use call recordings, analytics, and metrics to enhance marketing campaigns, sales, training, and customer service.

The ideal tool in managers tool kit.

Never miss a call again!

 

Try Convirza for 21 days FREE!

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Never miss call using call routing

Convirza Call Tracking Plans

STARTER

$29 per month

Everything to attribute your customer journey and get actionable call insights

All our standard features

10 numbers and 600 minutes included

Start 21-day FREE Trial

PROFESSIONAL

$199 per month

Robust features and advanced call analytics for growth-focused teams

All our standard features plus

20 numbers and 2000 minutes included

Try FREE for 21-days

ADVANCED

Contact Us

Customized solutions for progressive companies and agencies

Professional plan plus much more

Design Custom
Package

Connect with Sales


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BLOGS

  • Daily, Weekly, and Monthly Social Media Marketing Checklist for 2021
  • The Amazing Advantages of Repurposing Content
  • Call Recording for Business & 24 Super Helpful Uses

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