Save your energy for being creative and growing your revenue. Don’t waste time managing call data and creating
the same custom reports month after month.
The Convirza Call ReportingTM Suite includes 15 powerful call reports that are fast to access and easy to use.
See a summary of all call information in one place. This powerful report displays the best of both worlds – call trends over time and
individual call detail records.
Full call details may be downloaded when you need them. You may also schedule the Call Log Report to be delivered via email at any interval.
Listen to your calls straight from the Call Log Report. Also, leave
comments and add additional details like call tags to identify
Need to see a summary of your marketing performance? The Marketing Dashboard is one of our users’ favorite reports.
Data-driven marketers quickly get the information they need to make smart decisions. Know which ads are working and which ones are not getting the results you expected.
The Marketing Dashboard clearly displays the results of your campaigns and marketing activities.
The two-part report displays the highlights of all call marketing performance. Plus, the Marketing Dashboard breaks out digital marketing performance.
The Analytics Summary displays all call indicators and their performance. The backbone of this report is Convirza’s award-winning call analytics software, Conversation Analytics® services. This powerful software automates call analysis and gives real-time actionable feedback.
The Analytics Summary helps you know what happens during phone conversations with the industry’s most comprehensive group of indicators. Conversation Analytics® services feature 39 of the most important indicators to evaluate call effectiveness.
Users can pull multiple time frames at a glance to see trends over time. The Analytics Summary also tracks long-term marketing and sales performance.
Do you wonder when your business gets the most calls? This critical question impacts the management of your employees and the workflow.
The Call Trends report aggregates all phone calls by day and by the hour. The two metrics are displayed side-by-side for quick comparison.
Location managers use the Call Trends report to staff their businesses. The report reveals peak and non-peak hours as well as peak and non-peak days.
Users know the exact days and hours that need more staffing and the times to schedule a smaller crew. They also know when to have their best employees and agents answering phone calls.
A picture is worth a thousand words. Or in this case, a picture is worth a thousand phone calls. The Zip Code Heat Map – Calls by Region instantly tells marketers where their callers are located.
The hottest zip codes and regions are the areas generating the most phone calls. Marketers can target these key areas to optimize their efforts.
Weaker locations may be a waste of advertising budget, but they may also need a different marketing approach.
Marketing campaigns and strategies can be evaluated easily with Convirza’s Calls by Region Zip Code Heat Map.