Call Quality Management (CQM)
Track employee performance with custom scorecards, call recording, and deep conversation analysis. Get sales skills, close rate, and even missed opportunity reports and alerts.
Benefits of Call Quality Management
Sales teams are being held accountable, their calls are being analyzed, and you can see all the data.
Hold Your Team Accountable
Say ‘goodbye’ to clunky and expensive hardware-based call recording platforms. This is cloud-based call recording. Email call recordings to your team, executives, or sales trainers. Or, provide login access to call recordings.
Listen to Calls
No other call tracking solution provides the flexibility to track clicks and calls from the granular keyword level and the campaign level. Combine traditional call tracking with in-depth metrics like lead score and close rate. This is the data you need to optimize.
Analyze Sales and Customer Service Calls
Track micro-metrics like asking for the business, asking for the name, using the name, and buyer confusion. Or see all those metrics rolled up into a composite sales skills metrics. Use the data to improve sales training or processes.
Receive Alerts For Bad Sales Calls
Be informed when there’s a bad sales call or a bad day of sales calls. No other call analytics platform allows you to reclaim missed opportunities in near real-time. You’ll save revenue.
More than just call recording: Get automatic analysis of phone calls
The days of sales trainers or managers listening to dozens of phone calls is over. With our Conversation Analytics® engine, you can simply see the data. No hassle. Our speech recognition engine rips phone calls apart, looking for words and phrases that tell it whether or not the agent performed well on the call, and whether or not the sale was made.
And do more than look at reports comparing agents: Actually trigger automated actions from call data
Update the call queue in your call center, modify CRM prospect records, autofill forms, send data to your clients or lead buyers programmatically. You can even integrate with an LMS to improve your team’s performance. This is sales performance meets science.