CALL ACTIONS automate phone call responses and follow up.
WHAT ARE CALL ACTIONS?
Capture the value of listening to your calls, without actually listening. Convirza does all the work and you easily connect with your leads and customers using strategic and prompt Call Actions.
Call Actions immediately let you know the outcome of each call. React with automated follow up such as emails. Quickly recover leads with alerts when calls are unsuccessful or handled poorly. Call Actions give you constant feedback that connects your bottom line with the front line.
Respond Fast to Call Analysis
Setup real-time notifications of call results so you can stay informed, respond quicker, repair poor phone conversations, and even save sales with Missed Opportunity Alerts.
Reduce Manual Work
Automate routine tasks to shorten sales cycles and reduce lead costs. Convert manual work to Call Actions. You save time and work with automatic tagging calls, sending calls to a CRM, and sending emails.
Decrease Call Listening Time
Capture the value of listening to your calls, without taking the time to hear the conversations. With Convirza you can automatically filter calls by a specific agent or customer behavior
Convirza Call Actions move beyond the call where ACTIONS speak louder than words.
HOW CALL ACTIONS WORK
1Record Call
Within seconds of a phone call, Conversation Analytics®, our proprietary call analytics software goes to work.
2Analyze Call
Machine learning and advanced call analytics unravel phone conversations.
3Score Call
Convirza software looks for 45 phone call success indicators.
4Launch Call Actions
Call Actions are customizable and flexible so they respond the way you would. Apply rules to certain call outcomes and call behaviors.
Call Actions are included in the Professional Call Tracking Plan.
