Business Intelligence Tools
Amazing analytics our AI software delivers from phone calls.
Get real-time business intelligence tools & insights from the front lines.
Convirza’s Artificial Intelligence algorithms and Machine Learning deciphers WHAT happens on calls and triggers automated actions.
Call tracking is good. But it stops gathering data when the phone rings. Why is that a problem? Because there is a lot of useful stuff that happens after the phone rings…. like, pretty much everything of importance.
Gartner says that we speak over 420 billion words on phone calls between businesses and customers/prospects every day.
Those words contain buyer sentiment, customer intelligence, sales performance data, close rate and conversion data, and a host of other information that feed business intelligence tools.
Before we launched Conversation Analytics®, NONE of these words were being analyzed.
With Conversation Analytics® the 420 billion+ daily spoken words became the foundation of our business intelligence tools.
Conversation Analytics® uses sophisticated speech recognition technology and thousands of proprietary algorithms to analyze the content of the call. Conversation Analytics® analyzes the call content in near real-time.
Conversation Analytics® is the most substantial development in the call tracking space…ever.
All words and phrases become data for Convirza’s AI and neuro networks. Hundreds of thousands of algorithms layer on top of speech recognition technology. The algorithms look for specific keywords and phrases during phone calls.
Trained by millions of recorded calls, Conversation Analytics® determines what happens during a call. Business intelligence tools are available on all Professional and Advanced packages.