A few weeks ago we released an improved version of our Whisper Tone feature. It’s awesome.
Here is how it works: when a Convirza client picks up the phone, they can hear a customizable message that says something like:
Whisper Tone gives the person answering the call a brief ‘heads up’ about what triggered the call. Agents know the source of the phone call before they even say hello. At Convirza, we just call whisper tones, Whisper Messages.
We work with many agencies. These agencies customize Whisper Tones to provide free advertising whenever their clients’ phone rings.
They program the Whisper Tone message within Convirza. It’s as simple as typing words into the Whisper Tone area. An automated recording will then say the words to whoever answers the phone as your client’s business.
For example, they could customize a Whisper Tone to say, Call from Your Agency Ad.
This means that every time the phone rings in your client’s business, you get free advertising. Imagine picking up the phone and hearing that Whisper Tone five times a day, ten times a day, or 50 times a day? They’ll hear your agency’s name in a positive way almost constantly throughout the day.
They’ll love you.
Whisper Tone honestly might be one of the best tools agencies have in their toolbox.
Enterprises and SMBs can set up Whisper Tones to give them precise data about which marketing produced the call. It simply alerts the person answering the phone how the lead found them. This can provide immediate insight into what the caller might ask for.
For example, if the lead is from PPC campaigns specifically for the keyword ‘new tires.’ Then you can have a Whisper Tone that says, ‘Google Ad, New Tires.’ Immediately the person answering the call knows precisely how the caller found you and that they’re searching for new tires.
That’s incredible stuff. That provides incredible insight on how to talk to that caller. You won’t need to waste time telling them about other services. They want new tires.
For more information about whisper tones, check out this article: Call Whisper: A Win-Win for Everyone.