We get a lot of questions about call recording.
Here are the other 5 most common questions companies ask us about call recording.
Yes, it is legal. And in most states you don’t even need to tell the caller that they’re being recorded. That sounds sort of odd, but it is true.
Call recording is totally legal in the U.S. and Canada. There is, however, a distinction between certain states.
One Party Consent States
37 of the 50 U.S. states are only one-party consent states. This means that the employee at your business is the only person that needs to know the call is being recorded. The caller doesn’t need to know. You don’t need to play the ‘This call is being recorded’ greeting. You don’t need to alert the caller in any way. Only one person on the phone needs to know it is being recorded (a.k.a. the employee at the business receiving the call).
Two-Party Consent States
These states, 13 of them, require consent of the both parties on the calls (i.e. the caller and the employee). Basically this means that you need to play the little greeting that says ‘This call may be recorded…’ The 13 states are: California, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Washington.
You can set up the call recording notification within Convirza.
When compared to on-premises call recording solutions, our call recording solution is extremely inexpensive. If you compare us to call recording solutions many call centers use, the difference is dramatic. You can record calls with Convirza for as little as $29/month. Call recording solutions installed on-premises can be hundreds of thousands of dollars for a hardware purchase.
We can be so inexpensive because we’re a cloud-based SaaS. In other words, we are inexpensive because there is nothing to install. We don’t build actual hardware for most clients.
Yes it can.
Yes. Certain people could be banned from the entire Listen area of the application where the call recordings are housed. So, if you want store managers to be able to listen to calls, but not employees, that’s fine. You can just block them from the Listen area.
You should care because your clients care.
You don’t need to get into Convirza and listen to calls, but your clients might want to. If you provide them the ability to record their calls, they will love you and throw flowers at your feet.