We should end the blog right there, but we’ll explain a bit.
This is one of the most common misconceptions we hear when we’re talking to potential call tracking customers. They are concerned they’ll have to change their entire PBX system (for example). They’re worried they’ll have to reconfigure their IVR system, change their phone tree, and even modify voicemails. They’re even worried they’ll have to change their phone numbers.
Do they? Well, let’s take each question one-by-one.
No you don’t. Convirza sits on the outside of your phone system. We stand on the outside of your business and provide data. We aren’t a phone company, a PBX provider, and we don’t want to be.
Literally NOTHING changes except you get marketing analytics.
Convirza does offer a basic IVR functionality, but you don’t have to use it. You just simply tell our tracking phone numbers where to ring. If you want the numbers to feed into your IVR, you certainly can. If you want our tracking phone numbers to bypass the IVR, that’s fine too.
You decide, but nothing needs to change.
I’m not really even sure what this means, but we are asked this question a lot. The answer is the same: no.
I think what people are really asking is this: do I need to give everyone new extensions or phone numbers as direct lines?
The answer is no.
Again, our system sits on the outside of your entire telephony setup. Don’t worry about changing anything.
This one is a bit more complicated but, generally, the answer is still no.
You can change your number if you want to. You can keep your current number as a default number on your site and then utilize DNI to display unique numbers when someone visits your website from specific online channels. OR, you can port your current number to Convirza and make it a trackable phone number. OR, you can simply keep your current number and unpublish it in case someone has it saved in their phone.
The bottom line is this: don’t fear call tracking because it might be too complicated from a telephony perspective. It isn’t. Have no fear.