Call Whisper Service Helps Agents Be on the Ball for Every Call
Each year, companies spend thousands and even millions of dollars marketing. Often, all these resources and efforts culminate in an inbound consumer phone call. Employees and phone agents need to bring their A-game every time they answer the phone.
What if there was a technology that could provide employees a quick heads up message before the connecting with the caller? This service would be very beneficial for both the company and their clients. A recent blog covers how call whisper messages are a win-win for everyone.
A call whisper service provides call information to agents before they answer the telephone.
Call whisper messages communicate to the person receiving the phone call a short audio message about the call source. These whisper messages can prepare the user to handle the call better. Phone agents know which marketing source triggered the phone call.
Businesses can customize other details they would like agents to hear before answering an incoming phone call. A call whisper service is part of a successful call flow.
The beauty of a call whisper service is that the caller doesn’t hear the message. Only the person answering the phone at the business hears the heads up details about the caller.
Whisper messages can streamline the whole process of client-customer relations. The information that it provides to sales staffs makes it an ideal add-on for any agency seeking to establish stronger connections to their clients. Imagine being able to assist your clients with aspects of the selling process that previously were not available to them.
Whisper messages enable sales representative to know through what channels the caller has come to the client. Let’s say the caller has a general question about a product or service that might be better answered by a member of your client’s technical support staff. With whisper message, the phone agent can redirect that call before ever even connecting with the customer.
Tailored messages sent directly to the callee save time and money. This allows people most qualified to concentrate on sales to do their jobs more effectively. Your clients’ representatives don’t have to go into every call without any information about where they came from and what they need.
Speaking from a sales standpoint, having that type of information beforehand means getting right down to business. If the customer contacted your client based on a promotional ad online, that could be the first thing the salesperson mentions. Without intending to freak out the callers with a seemingly uncanny ability to predict the future, sales staffs can be trained to address certain aspects of the selling process more effectively and efficiently. That means sidestepping the boilerplate call intro: How can I help you?
Now let’s go back to making your clients happy. That is what you’re after, right? We thought so.
Agencies can adjust the settings for their clients so that they know the message is coming directly from them! Imagine when a sales representative picks up to phone to learn that a call has come in from your agency. It shows the client that you are hard at work doing what they are paying you to do. Multiple times each day you are advertising your services and solidifying your place in your client’s’ marketing strategy.
For small businesses and enterprises, being able to determine where a call is coming from and what a customer is interested in means they have precise data to help their customers most authentically. Perhaps the word precise needs to be emphasized again.
An enterprise may use PPC to get a potential customer to fill out a form where they may not be as specific about their needs. When a potential customer calls an organization, however, they are seeking immediate results and desire to connect with a live human who can answer their questions and help them with services. It helps them to know which campaigns are working. It helps them to train their sales staffs. The benefits are vast.
So, if you’re an agency looking to see more happy faces from your clients, or even a small enterprise looking to gain a leg above the local competition, a call whisper service is a great add-on. We would love to show you how whisper messages can help you.