Call Whisper Messages: A Win-Win for Everyone
Businesses are always looking for the latest in cutting-edge technology to assist them with their marketing efforts. In hiring a firm like yours, they look for you to be on top of all the latest features so that you can customize a system that will generate a high volume of leads and, ultimately, sales.
A new way to enhance the effectiveness of inbound calls to your clients is through call whisper messages. Not only will it help them determine the best way to approach customers before they even connect with them, but it will also help those businesses understand which campaigns are working and which ones aren’t—even better than you could tell them yourself!
If we’ve said it one, we’ve said it a thousand times. Calls matter. How they come into your client’s’ business is important, but also knowing how to categorize those calls is equally if not more important.
Call tracking technology picks up where the consumer is located. But that is only the beginning. Call tracking detects which marketing campaign triggered the phone call. You can know which ad and even which webpage the person viewed before calling you.
Call whisper messages answer the important question “how did you hear about us?” before you even talk to the caller.
A call whisper message allows the person receiving the call to hear a very short audio message about the source of the call. These messages can prepare the user to better handle the call. They better understand the call’s source or any other custom details that would benefit your agents.
So contrary to popular belief, call whisper messages are not that little angel or devil on your shoulder telling you how to behave in everyday situations. Considering that you are still listening to the more angelic side of the coin at this point means you’re doing something right. And, the fact that your clients have come to rely on the quality services you offer means that you are doing more things right.
Call whisper messages are just one more tool to add to the marketing arsenal that gets results, helps to qualify your clients’ customers, and strengthens the relationship between your agency and your clients.
Shortly before a sales representative at your client’s business connects with a caller, Convirza sends an automated message to the representative with detailed information about the caller.
For example, if the caller found your client’s phone number via the Google Adwords platform, your client might hear a message like this: “Call from Google Adwords.”
This tells the representative several things:
Basically, it’s just another way to keep your clients happy. They’ll be able to tailor calls to specific interests and get right down to business.
And since we already know that calls produce higher percentages of leads and sales, doesn’t it make sense to add the one feature that will help your clients’ sales forces do their jobs better?