What is Conversation Analytics®?
What we do is complex, difficult, and challenging. It took over 40,000 man hours of research R&D and engineering work to come up with a model that would be effective in doing what we do
But the at the end of all this research and all this time we’ve come up with something that no one else can do.
Our technology is so vastly superior to our competitors, when it comes to call analytics, that when you see it in action you’ll be bewildered by its power and its ability to interpret conversations beyond anything our competitors.
Let me tell you why other vendors do keyword spotting and call it Conversation Analytics®. It’s because it’s extremely difficult to do it right. It’s easy to identify keywords and build models and “start” to evaluate conversations. To actually have phrases, combinations of phrases, and contextual awareness is difficult and challenging. The reason why it’s so challenging is because there are so many factors that contribute to voice complexity. Our rockstar data scientists have identified the 45 most important voice inflection factors. To create our level of accuracy, other vendors are just getting started.