What is Conversation Analytics®?
Our job at Convirza is complex, difficult and challenging. It took more than 40,000 hours of research and engineering to develop our sophisticated technology and platform.
The outcome is a beautiful package that’s robust but simple to use. We’re thrilled with the results and so are thousands of customers. Convirza’s advanced technology provides something that no other company can do. Our technology literally interprets phone conversations and delivers advanced Conversation Analytics®.
Our technology is vastly superior. Convirza’s accuracy is the best in the industry and its power is astonishing. Convirza’s ability to interpret conversations is well beyond anything our competitors provide.
Most companies utilize software that spots keywords and they call it Conversation Analytics®. It’s fairly simple to identify keywords and build models, and even “start” evaluating phone call recordings. However, it’s extremely difficult to do it right. Our proprietary technology reviews massive amounts of phrases, combinations of phrases, and contextual awareness. And then factors numerous voice complexities. Our rockstar data scientists have identified the 45 most important phone call indicators.
Convirza does all this with the highest level of accuracy. We are leading the industry while other call tracking vendors are just getting started.