What is Conversation Analytics®?
We take Conversation Analytics® or call analytics very seriously at Convirza. We coined the term Conversation Analytics® after all. We’ve spent more than 40,000 hours on research and engineering to develop our one of a kind technology and platform into what it is today. And we’re continuously improving it.
What you get is a beautiful package that delivers results and simple to use. We’re thrilled with the outcome and so are thousands of customers. Our automated call analysis literally interprets phone conversations and delivers conclusions that are actionable and usable for your business. These deliverables are simply not available from our competitors.
Convirza Conversation Analytics® Call Analysis is Accurate
(Unlike Keyword Spotting)
Our Conversation Analytics® call analysis software provides the best call analytics accuracy in the industry. Its power is astonishing. Our ability to analyze calls and interpret conversations is far beyond anything our competitors provide.
Many companies claim to offer Conversation Analytics automation. Actually they are simply keyword spotting. its pretty simple to just identify key words and claim that they ‘analyze’ phone call conversations. However, it is far more difficult to analyze what actually happens on a call and how the call was handled. Our rockstar data scientists have identified the 45 most important phone call indicators. Each of these call indicators are scored based on Convirza’s proprietary call analytics technology. These 45 scores are based on an analysis consisting of hundreds of thousands of phrases, combinations of phrases, phrase proximity and other contextual queues including nuances such as voice volume, inflection, amount of silence and more. This is the only way to offer a true call analytics technology that produces real, usable outcomes. Plus it has been proven to provide the highest level of accuracy in the industry. Convirza has been building its Conversation Analytics® call analysis technology over the last 5+ years. Thus our call analytics provides the highest level of accuracy available. Other call tracking vendors are just getting started.