Sometimes, the difference between making a sale — and saying goodbye to a prospect — comes down to the smallest detail.
At Convirza, we have analyzed millions of phone calls in dozens of industries with Conversation Analytics. This has given us special insight into the sales process that takes place on the phone — And we are sharing some of that data with you today.
But first, let’s discuss how this data was extracted.
If you’re familiar with Convirza, then you’ve probably heard about Conversation Analytics. This advanced speech recognition technology is paired with complex algorithms to pull content from phone conversations and analyze them in near real time.
With Conversation Analytics, the actual words and phrases that are spoken on the call are pushed through system to determine what took place in the context of the conversation. This has made it possible to collect a massive amount of data from these phone calls at a rapid rate. The data has been used for a wide range of purposes including lead quality assessment, customer service evaluation, identifying missed opportunities, sales inquiries, conversion rate, sales performance and more.
In this presentation, you will gain the advantage of research from millions of phone calls condensed into five minutes. Enjoy!
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